Outsourcing of TNCs: Call Centers

Have you ever watched "Slumdog Millionaire" (2008)?

If you have watched, do you remember the scenes from the call center? I remember Indians speaking in English with English speakers probably Americans. That scene surprised and cultural shocked me. It was first time for me to know about the existence of call center abroad like english speaking countries. 

Here's the video: Jamal working in Call Center. Click here to watch the scene! (If you don't remember... :)) 

Few years later in Chicago, I had to call to the 'SONY' (one of the TNCs) to request about the after service information. Then, I could hear some